There are several definitions for TQM are floating, a core and general definition of TQM is:
Approach of top management to get long term and sustainable success through customer satisfaction by developing such an environment in which every personal of the organization can improve and upgrade their abilities to deliver on demand products and services that attract customers and enhance their satisfaction.
Who started TQM?
Walter A. Shewhart invented TQM in form of statistical quality control and it was first implemented in western electrical company by the method of Joseph Juran who worked on it. Edward Deming worked a lot on TQM and implemented it on Japnies industries. Due to his extraordinary efforts and struggle in the sea of TQM he is now known as “father” of Quality. Due to hard efforts of Juran and Deming, Japnies manufacturing industries gets on the track and within 2 decades after the 2nd world war Quality movement spread across the world. In late 1970s & 1980s US industries started to follow what japan had done after the 2nd world war.
7 fundamental principles of total quality management:
- Customer Focus.
- Commitment from the leadership.
- People engagement.
- Process Approach.
- Continuous improvements.
- Evidence-based decision making.
- Relationship Management.
Objectives of TQM.
Reduction of mistakes in all operating areas,
- Initial mistake acknowledgment,
- Error prevention as a preventive step,
- Avoidance of wastes,
- Decrease of the lead times,
- Growth of the flexibility and profitability,
- Better capture and conversion of the customer’s needs,
- Contented position of the customers
Some of the TQM techniques are :
- Quality circles
A cluster of employees who communicate with each other regularly to discuss the problems and focusing on their solution to improve the organization’s production
- 5s of Kaizen
“Five S” of Kaizen is a systematic approach which leads to safe systems, standard policies, rules and regulations to give rise to a healthy work culture at the organization. You would hardly find an individual representing a Japanese company unhappy or dissatisfied. Japanese employees never speak ill about their organization. Yes, the process of Kaizen plays an important role in employee satisfaction and customer satisfaction through small continuous changes and eliminating defects. Kaizen tools give rise to a well-organized workplace which results in better productivity and yield better results. It also leads to employees who strongly feel attached towards the organization.